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How to Manage Conflict When You’ve Angered Someone
Ever been late for an appointment and the first thing you do is justify why you’re late? Or, you anger a co-worker who mis-reads your email of how he can perform better? When you email him back to...
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What Siri Can Teach Us About Effective Communication
By Lois Zachary One day after a long frustrating interchange with Siri, I shouted, “can’t you find any information at all on that topic? What is taking you so long? Her response? “I am putting myself...
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